Hey, I understand public chats can be frustrating.
Please consider adding people you don't like to the ignore list.
Other options are filtering of chats you don't wish to see, options are:
::togglechannel 1 (turn on/off global chat)
::togglechannel 2 (turn on/off pk'ing chat)
::toggleeventmessages (turn on/off event messages)
::enablechatfilter (enables the in-game chat filter)
::disablechatfilter (disables the in-game chat filter)
Other commands available to players can be found by typing ::commands
My apologies if chat management on launch let you down, we were quite busy and this morning took care of some of the offenders.